How to Start Hauling with Superior
Q: How do I sign up to be a part of Superior’s carrier network? Getting started is fast and easy. Use the button below to access our sign up portal which will give you step-by-step instructions.
Q: What information do I need to sign up as a carrier for Superior? To sign up to be a carrier in our network, you will need the following information: 1) A valid MC/MX or USDOT number for interstate carriers OR an applicable state registration number for intrastate carriers without a DOT number. 2) A valid Tax Identification Number (TIN) and federal tax information. 3) A Certificate of Insurance that meets the insurance minimum requirements: General Liability – $1,000,000; Auto Liability/BIPD – $1,000,000; Cargo – $100,000. Certificates must be submitted from your insurance provider (agent). Electronic registration and Superior’s Broker-Carrier Agreement must be completed by an employee that is authorized to enter your company into legally binding transportation agreements.
Q: I just signed up to be a part of Superior’s carrier network. How long until I can move freight with Superior? Once you have finished your registration, you can start moving freight with us right away! Note: If you have a new MC number, you must wait 60 days before you can move Superior freight.
Q: How do I get a point of contact at Superior Logistics? If you call us to sign up as a carrier, the person who directs you to the sign-up page will most likely be your carrier rep. If you sign up online, someone at Superior will contact you within 24 hours to get started.
Q: What should I do if I have an issue after normal business hours? Superior Logistics is here to help you resolve issues no matter the time of day. If you have an issue during normal business hours, contact your carrier rep for help. After hours? Don’t sweat it. Just call 414-285-1700 to talk with a Superior specialist.
Q: What types of freight can carriers haul for Superior? Superior works with carriers across all modes. In addition to full truckloads, we offer carriers many different options. Sometimes shippers do not have enough freight to completely fill your truck, or a less-than-truckload (LTL) shipment. In cases like this, we can help you identify opportunities to fill as much of your truck as possible. Some shippers may also choose to move through both railroad and trucks, also known as intermodal shipping. For carriers, this means picking up or dropping off loads at rail yards instead of directly at the shipper.
Q: What freight opportunities does Superior have for different types of certifications? As a 3PL, Superior can connect you with a variety of freight opportunities that match your certifications and equipment. For carriers with a HAZMAT certification, we can also connect you with freight containing hazardous materials. Interested in moving more specialized freight? Talk to your Superior rep today.
Contractually Dedicated Freight & Project Freight
Q: Does Superior offer dedicated freight? Yes. Many shippers in Superior’s dense network have high-volume, consistent shipping needs. We match these opportunities with carriers in our network. Dedicated freight is a great way to bring consistent, predictable revenue to your fleet, and make dispatching more efficient. If you are interested, we will work with you to match your fleet capabilities with contractually dedicated freight opportunities.
Q: How can carriers get access to contractually dedicated freight with Superior? If you are interested in contractually dedicated freight, you can fill out this form to get started (link to ‘Questions’ page).
Q: What are Superior Logistics’ payment terms? Our payment process is streamlined so payment is never an issue and carriers in our network get paid on time, every time. We offer:
- 2-day QuickPay via ACH with a 3% fee to the carrier
- Net 30 – standard pay terms paid via check or ACH deposit
For more information about our payment terms, talk to your Superior Logistics rep or click here (link to ‘Questions’ page).
Q: How do I submit an invoice for a load? Please send an invoice, POD’s, and any accessorial receipts to firstname.lastname@example.org.
Q: How do I check on the status of my payments? To check on the status of one or more payments, email email@example.com or call 414-285-1700
Q: How do I change factoring companies (factors) on my account? To change factors, please have your previous factoring company send a Release of Assignment and the new factoring company send a Notice of Assignment to firstname.lastname@example.org.
Q: How do I change my mailing address or preferred payment method? Please email email@example.com to change your address.
- What are Superior’s detention rates? Superior’s standard detention rate for dry van, power only, reefer and open deck is USD $20.00 per 30 minutes with a USD $200.00 maximum per stop.
- What are the requirements for Superior’s detention policy? The following are required to qualify for detention for Superior shipments. 1) Carriers must arrive on-time for the appointment. 2) Carrier must actively track on MacroPoint for the duration of the load. 3) Carriers are eligible to request detention starting two hours after the appointment time. 4) Carriers must submit paperwork within 24 hours of delivery at the final stop.
- How can I submit a detention or lumper request? Carriers can submit detention & lumper requests by calling 414-285-1700 (option 1) or by emailing TLOps@superiortranslog.com.
- What is Superior’s layover policy? If a driver arrives on-time but will not be loaded or unloaded for 7 or more hours, carriers may be entitled to $250 per day.
- What is Superior’s TONU (truck order not used) policy?When applicable, $250 per load.
Q: How do I get a fuel advance? Please talk to your Superior representative to request a fuel advance.
Q: What is Superior’s freight tracking policy? We ask that all network carriers provide some sort of automated location updates when hauling Superior freight. Through MacroPoint, we provide a full suite of tracking options to meet your needs and capabilities.
Q: How do I sign up for ELD shipment tracking with Superior? Electronic logging devices (ELDs) can streamline truck tracking and reduce tracking phone calls, saving carriers time in the process. If you have an ELD provider, you can sign up to connect your ELD with Superior (https://carrier.macropointconnect.com/superior-transport-inc-connect)